When company profiles are imported from the Companies House, Firmcheck creates a profile for the party that has an active role.
It is essential to ensure that there is only one copy of each person held in your Contacts list. It is important to merge rather than delete these duplications, into a single profile. There are many reasons that this is important, such as:
Maintaining accurate oversight over all of a client's roles across multiple entities.
Preventing client due diligence and identity checks from being performed on the same individual more than once, potentially incurring unnecessary fees.
Ensuring that updating a contact's personal information (such as phone number or address) will update the details held in all the associated entities.
Merging Contacts After Adding Clients
We recommend all firms perform a merge check to ensure the Contacts list is maintained in a tidy manner before starting CDD.
From your firm workspace navigate to Clients>People.
Using the search bar begin typing the client's name until all copies of the client appear in the list.
In the below example, Daniel Bateman has appeared multiple times. The first party selected is considered the 'primary contact'. All other parties will be merged into this contact.
In the below example, the contact missing the middle name will be updated to include the middle name once the merge is completed.
Once you have selected the parties to merge, select the 3 dots and click merge. The following dialogue box will ask to confirm, click OK.
After successfully merging all of the contact's profiles you will see a full list of the contact's associated entities, and their roles within them, appearing under the "Related Associations" field of the slide-out.
