If you no longer need the services of Firmcheck for one of your prospects or clients, you have the option to either 'delete the prospect' or 'discard the client'.
If you choose to remove the entity from Firmcheck, this will remove all the documentation uploaded within the onboarding workflow, and cannot be recovered.
Delete Prospect
A prospect can only be deleted if the prospect is either 'Ready to submit' or 'not submitted' for approval. To delete, select the prospect(s) click on the 3 dots and select delete prospect.
If the prospect has been submitted for review, the delete prospect button is greyed out.
Open the prospect within the Approval tab, and retract the approval. This will allow you to delete the prospect.
Discard the Client
When the prospect is successfully onboarded, they become a client. When you attempt to discard from within the Prospects tab, the option is greyed out.
To discard, navigate to Clients>Completed CDD, select the client, click on the 3 dots and select discard. A pop-up with 'Are you sure you want to discard this client?' will appear and click OK.
