🛠️ How to off-board a client

This feature used to be called Archive.

When your relationship with a client has ended, you are still required to retain that client’s records for up to seven years after the relationship has concluded.

Firmcheck allows you to retain your historical AML work for an off-boarded client using our Off-board feature.

When a client is off-boarded, they are no longer included in your subscription charges.

Off-boarding a client is permanent and cannot be undone

How to off-board a client

Navigate to the client profile
Click the three dots next to the Open AML button
Select Off-board this client

You will then be asked to type the word FREEZE into the text box. Once you click Confirm off-boarding, the tag on the profile will change from:

What happens after off-boarding?

• The client’s AML history is retained

• Related parties will be deleted if they are not connected to any other companies

• This action cannot be undone

Clients currently on Archive

If your firm still has clients on Archive, they can remain archived.

However, once removed from Archive, they:

• cannot be re-archived, and

• would need to be moved to off-boarded instead.